Thank you for choosing Paws and Hooves at Home to look after your pets and homes, this means that you have placed a great deal of trust in us.

You share and allow us to use personal information in order for your animals and homes to receive the care  you require for them,

Naturally you want this information to be kept private as well as secure.

To reassure you that we take our responsibility very seriously, this Privacy Policy explains how we will use the personal information you give us. It explains your data protection rights, including how you can opt out of some uses of your personal information.

For full information on the General Data Protection Regulations (GDPR) please refer to the below website 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

 

  WHO WE ARE 

Paws and Hooves at Home looks after dogs, cats, small animals, horses, livestock and homes when their owners are on holiday. We also offer walks, exercise, pop in visits and small animal boarding in our home.

 

WHAT INFORMATION WE COLLECT

On the registration form which is completed at the initial meeting to discuss requirements, we ask you to provide the following information, that can be directly related to you.

> Name 

>Address

> Email

> Mobile Number

> Telephone Number

> Emergency Contact Details

 

HOW WE USE YOUR INFORMATION

Your information is used by Paws and Hooves at Home to conduct home visits, to make contact with regards to bookings or in emergencies when you are away. We also use your information to share important notices, such as temporary changes in hours from time to time. Your information is not shared with third parties.

 

HOW WE STORE YOUR INFORMATION

The above information is stored on a secure PC and a hard copy in a locked cabinet. The information is also accessible on an encrypted work mobile, only  Paws and Hooves at Home can access your information, the mobile phone, PC and files are all kept in a safe places.

 

HOW LONG WE KEEP YOUR DATA FOR

We will keep your personal information and any data for as long as is necessary to continue providing you and your pet with the service, or until you ask us to delete or remove it. We are required to keep personal information for 3 years after you have used my services.

 

OBTAINING YOUR INFORMATION

We have the right to request the information you have provided at any time.

 

CONTROL OVER YOUR INFORMATION

Under the General Data Protection Regulation, you have several important rights  available to you for free, In Summary those include rights to;

1) Be informed about how your personal  information is being used ( hopefully this privacy policy explains it all though)

2) Access the personal information we hold about you.

3) Request that we transfer elements of your data to another service provider.

4) Request us to correct any mistakes in your information which we hold.

5) Request the erasure of personal information concerning you in certain situations.

6) Receive the personal information concerning you which you have provided to us,  in a structured format.

7) Stop any direct marketing.

8) Object to processing of your personal data.

For further information on each of these rights including the circumstances in which they apply, see the Guidance from the UK Information Commissioner Office ( ICO) on individual's rights under the General Data Protection Regulation.

 

CHANGES TO THE INFORMATION

We regularly review and , where necessary update our privacy information . If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.

 

HOW TO CONTACT US

The GDPR controller at Paws and Hooves at Home is Leigh Wilson, business owner, if you would like to get in touch regarding any of the above information or you have any concerns, please use the contact information below.

Email info@paws-at-home.co.uk

Telephone 07930 807704

Address 99 Court Lodge Road, Horley, Surrey RH6 8RQ

If you would like Paws and Hooves at Home to stop contacting you or if you would like to manage your personal data , please get in touch with Leigh Wilson ( contact details above)

 

Leigh Wilson 

Business owner Paws and Hooves at Home