About us

Paws and hooves at Home began with a simple insight: pets feel safest and happiest in their home environment. We recognised that owners feel most at ease when they have someone they can trust to care for their pets and home whilst they are away on holiday or taking business trips. We started the business because we saw that many pet owners worry about leaving their animals behind, putting them in kennels which is an unfamiliar and often noisy and disruptive environment. We wanted to offer something different: personalised in-home care, where your pet stays in their own territory, their routine stays intact, and the owner can travel, work or be away with full peace of mind. Over time, we have built a reputation for being reliable, compassionate and secure - not just pet sitting, but home sit, plus care. We strive to bring that ethos to every booking we take: your pet's comfort is front and centre, your home is respected, and your trust in us is honoured.

Our core values:

  • Comfort and Familiarity: We truly believe the best care happens in the pet's own home, where smells, routines, and surroundings are familiar, because this gives your pet the best sense of security.
  • Trust and Respect: Your home and your pets are precious to you. We treat them with the same respect we would our own. Reliability, integrity and clear communication are the foundation of everything we do.
  • Compassionate Care: Every pet is unique, and we take the time to understand their needs, behaviours, quirks and preferences. Kindness, patience and genuine connection matter.
  • Tailored Flexibility: We know no two clients are the same. Whether it's a 30-minute visit, overnight house sit, or multiple pets of different species, we adapt to what you need.
  • Peace of Mind: From being fully insured, to providing home security watch while you're away to handling emergencies smoothly, we make sure you can enjoy your time away knowing your pet and home are in safe and capable hands.

What makes us different

What sets Paws at Home apart is our dedication to providing personalised, in-home care for your beloved pets. Here's how we ensure your pet's comfort and your peace of mind:

  • In-Home Care and Pet Stays: Your pet stays in their own home, in their familiar surroundings, rather than going to kennels or an unfamiliar environment. This is really beneficial if your pet is territorial, like many cats, or for animals that get stressed with change. Less disruption to your pet's daily routine - feeding times, comfort zones, familiar smells all stay the same.
  • Security and House Sitting Combined with Pet Care: Paws at Home offers 24-hour house sitting in some packages (someone staying in your home looking after your pets and property). Very useful if you have to take extended trips away and want both home and pet care. Also means fewer strangers coming in/out which can be better for home security and for less stress on your pets.
  • Meet and Greet Customisation: We encourage a meet and greet with yourselves and your pet, so that you are both comfortable and can discuss routines, dietary requirements, medication and tailored care. This helps ensure compatibility for pet and sitter and that the sitter is clear on what is expected. Custom services, visits, overnight stays, walks or group walks and puppy/kitten visits.
  • Insurance, Professionalism and Clear Policies: We are fully insured for public liability and encourage clients to check/ensure their insurances as well. We provide clear cancellation policies, GDPR policy and terms and conditions of business. This makes us fully transparent as a business.
  • Personalisation In-Home Care: We don't just care for pets, we care for your pets as if they were our own and the way you do! We take time to understand their individual routines, quirks and needs so they feel completely at ease in their own home.
  • Experience with a Wide Range of Animals: Beyond just cats and dogs, we have looked after horses, rabbits, gerbils, guinea pigs, chinchillas, reptiles and smaller farm animals. This experience means we are comfortable administering different types of care, from feeding routines to maintenance in stables to hutches and cages.
  • Emergency Preparation and First Aid: We are trained in pet first aid and have clear protocols for vet visits, medication and emergency situations. Pet parents trust us not just for our quality of daily care, but for peace of mind when it matters most.
  • Strong Communication and Updates: We keep you in the loop with real-time updates and daily updates, so you never feel far away, even when you are.
  • Professional, Reliable and Fully Insured: We treat your home with respect and your pet like family. Fully insured and with a strong track record, you can count on us to show up on time, every time.
  • Custom Packages to Fit in with Your Lifestyle: Whether you need daily drop-ins, overnight stays or 24-hour house sitting, we can tailor our services around your schedule - not the other way round.